Career Opportunities

Bilingual Medical Assistant

Location: Franklin Community Health Services

111 S. Church Street
Louisburg, NC 27549
Patient Line 919-340-2500
Fax 919-340-0271

Job Title: Bilingual Medical Assistant

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following.

Clinical Duties and Responsibilities

  • Patient preparation for provider encounter
  • Perform adult basic prep according to Wake Health guidelines
  • Perform pediatric basic prep according to Wake Health guidelines
  • Assist RN or provider with patient triage, to include telephone triage.
  • Complete information gathering segment of triage with specified patient population
  • Refer all problems and urgent needs to RN or provider
  • Conduct patient follow-up post encounter
  • Make follow-up calls to patients as directed by provider
  • Manage provider messages and test result reports in accordance with established site procedure
  • Manage prescription and refill medication request paperwork under the direction of the provider
  • Monitor and maintain patient records in accordance with organizational policies and procedures
  • Provide patient care in accordance with training and Wake Health policies and procedures
  • Assist providers with specific procedures requiring provider skills, following organizational procedure guidelines
  • Demonstrate competency in specific procedures for adult and pediatric patients that are appropriate for MA skills, following organizational guidelines
  • Administer immunizations, allergy shots and limited medications, specified by organizational policy, under the direction of the provider and with RN oversite.
  • Patient Education
  • Inform patients and families about clinic rules and processes as appropriate
  • Review treatment related preparation instructions and follow-up educational material with patients and families as directed by provider or RN
  • Provide adult and pediatric patients and families with general educational materials in collaboration with the RN and providers

Administrative/ Professional Duties and Responsibilities

  • Participate in QA activities as appropriate
  • Comply with infection control and regulatory indicators
  • Maintain appropriate monitoring logs
  • Serve as patient advocate for HIPAA and quality patient care
  • Participate in organizational projects, committees and site activities
  • Demonstrate fiscal responsibility
  • Maintain stock levels in the exam rooms
  • Assist with ordering, proper storage and efficient use of medical supplies
  • Work with other clinic staff to establish and maintain a safe and efficient work environment for patients and employees
  • Assist in the resolution of patient problems and complaints
  • Collaborate in identification and solution of barriers to optimal patient flow and quality patient care
  • Professional Development
  • Participate in continuing education and relevant educational opportunities to maintain and advance skills
  • Demonstrate initiative and responsibility in prioritizing and performing multiple tasks
  • Serve as a professional role model to colleagues and patients


  • High school or equivalent required. Medical Assistant program required.
  • Minimum of 1-2 years related experience as a medical assistant.
  • Must be fluent in English and Spanish- written and verbal communications.
    Strong computer skills with knowledge of Microsoft Word, Excel, and Performance Management Systems.
  • Excellent work history with proven track record.
  • Excellent communication skills.
  • Ability to pass pre-employment drug test.
  • Professional, clean, neat appearance.
  • No convictions of serious crimes or felonies.
  • Must be willing to travel to other medical sites within Wake Health Services, Inc., to assist other facilities.
Wake Health Services participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.

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